Thank you for supporting an independent artist. Here's everything about how your order reaches you, and what happens if you change your mind or something isn't right.

shipping

Prints are made to order, so please allow 2 working days for us to get yours ready. Original work usually goes out within 5 working days. We'll email you when it's on its way.

Delivery is by Royal Mail, and the cost is shown at checkout before you pay. Estimated delivery times are estimates rather than promises - once a parcel is with the courier, timings are out of our hands.

Your order is our responsibility until it reaches the address you gave us. If anything goes missing or arrives damaged, that's ours to put right.

packaging

We care about the impact of this small business on the planet, and it shapes the choices made behind the scenes. Almost everything used to package your print is recycled, recyclable or biodegradable - the backing board that keeps it flat, the cello bag that protects it, the envelope and the stickers.

Occasionally there's something in the packaging that isn't recyclable. If you'd like ideas for giving your packaging a second life, scan the QR code on the thank you note.

if something isn't right

Your happiness matters most. If your order arrived damaged, you received the wrong piece, or something just isn't right, please get in touch and we'll always work with you to sort it out - a replacement, a refund, whichever suits you better.

The quickest way to reach us is to email us at support@fullerwells.com.

Please tell us as soon as you reasonably can, ideally within 30 days, and send a photo if there's damage - it helps us sort things quickly and claim from the courier. Under the Consumer Rights Act 2015 everything we sell must be of satisfactory quality, as described and fit for purpose, and nothing here affects those rights.

changing your mind

You have 14 days from the day after your order arrives to change your mind, for any reason at all. You don't need to explain.

Let us know through the order issue form or by email, then send the piece back within 14 days of telling us. Please return it unused, and in its original packaging where you can.

Return postage is yours to cover unless the piece arrived damaged or wasn't as described. Please use a tracked and insured service — until it reaches us, it's your responsibility, and prints and originals don't travel well without care.

Once it's back, we'll refund you within 14 days, including what you originally paid for standard delivery. If a piece comes back damaged, or has clearly been handled more than was needed to have a look at it, we may reduce the refund to reflect that.

cancelling before it ships

If you've ordered and changed your mind before dispatch, just tell us as soon as you can with your order number and we'll cancel and refund in full. If a print has already gone into production we may not be able to stop it, but your 14-day right above still applies once it arrives.

commissions

Commissions are the one exception. Because a commission is made to your own brief and can't be sold to anyone else, the 14-day change-of-mind right doesn't apply, and the deposit isn't refundable once work has begun. This is set out when we agree the commission.

Your rights if a finished commission arrives damaged, or isn't what we agreed, are completely unaffected.

mail club

You can cancel your Mail Club subscription at any time from your account page. Cancellation takes effect at the end of the period you've already paid for - you'll receive anything you've paid for, and won't be charged again.

If you've just joined, you have 14 days to cancel for a full refund. If a mailing has already been sent out to you in that time, we'll refund the rest of the period.

questions

If anything here is unclear, or you're unsure about a piece before buying, please just ask. Always happy to help.

support@fullerwells.com